Payment FAQ

Why Stripe?

Stripe makes it easier than ever for donors to make payments to you with debit and credit cards.

We want you to raise the most money possible and by enabling Stripe you’ll give donors the best possible payment experience.

It’s totally free to setup and should just take you a minute or two.


Why is Stripe asking for business information during signup?

In additional to individual users, Stripe is designed to help businesses get paid online too and their terminology reflects that. The fields that can only be completed if you are indeed a business, such as the EIN / company number, are optional.

For the ‘Tell us about your business question’, just add a couple of words about your fundraiser. For the business address field, simply enter your personal address.


How do payments reach my bank account from Stripe?

Payments will be sent to your Stripe account. Money then shows up in your bank account seven days after the payment. That is, if you receive a payment on Friday, the money will be in your bank account by the morning of the following Friday.



How do I provide my donors with Stripe receipts?

This feature needs to be enabled on Stripe if you want to provide email receipts.

To do this, simply login to your Stripe dashboard and click on the ‘Account Settings’ link under your username. Then click on the ‘Emails’ tab and enable receipts

Please note that a receipt will only be sent if you donor leaves their email address and checks the ‘Remember me everywhere’ box when checking out.

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